General FAQ

Q: What Products are currently in stock?

A: Semco is currently in stock as well as the Soozal brand vehicle detailers range. If you can buy it on the website, we can ship it straight away!


Q: Do you have a physical shop?

A: No, we are online only which is how we keep the prices down for you. 

Q: Can I pick up?

A: Unfortunately we only offer courier delivery for our products.

Q: How long does shipping take?

A: Our courier companies are very good and usually delivery before the dates listed below.

Within Sydney it's next day,

NSW, Brisbane, Goldcoast and Melbourne is 2-3 days

Everywhere else is up to 5 days. 

Q: How are they packaged for shipping?

A: That depends on what you buy and how much you buy.

Tins of Semco are packaged in an appropriate sized box with some padding inside to keep it secure. 

Bottles of Soozal may come in a box or a courier satchel with some padding or just a drum if that's appropriate shipping. 

Q: What happens if I don't like the product?

A: All products need to be returned unopened and as new.  You can check out our returns policy page here

Q: Do you have samples? 

A: Sorry, no. 

Q: Where do I get the Safety Data Sheet for your product?

A: Hit this link